AfterBook is an AI concierge that sits on top of the booking stack you already run. It looks after travelers once the ticket is issued, answers their questions, makes their changes, and offers the extras they were probably going to ask for anyway. It works around the clock, replies in the traveler’s own language, and carries your brand throughout. Built for airlines, agencies and OTAs, TMCs, and corporate travel teams.
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It's one concierge platform, and it works the same whichever side of the booking you sit on. Once checkout is done, AfterBook keeps earning.
Ancillary sales stall at booking, and everything after lands on the call center.
The questions that come after a booking quietly eat the margin the booking barely made.
Every client program you add multiplies how much servicing you have to manage.
Travelers expect the ease they get as consumers, while managers still need control.
They open a chat on the web or on WhatsApp, usually with a question or something they want to change.
It reads what they’re asking, pulls up their live booking, and answers on the spot.
It handles the request, and if there’s a relevant extra worth mentioning, it brings it up naturally.
Everything goes through one checkout, and the result is written back into your booking systems.
Five things it does, all in the same chat, from sorting out a routine question to closing the highest-margin upsell in travel.
Nothing to download and no phone menu to fight through. Travelers just ask in plain language and get a straight answer, on your brand.
AfterBook reads the itinerary and mentions add-ons in the flow of the conversation, the way a good agent would, instead of blasting the same banner at everyone.
When a traveler already wants to move up a cabin or shift a date, AfterBook turns that into revenue you keep, and it doesn’t cost you a thing in distribution.
In the same conversation, AfterBook can offer a place to stay at the destination, with the dates already filled in from the itinerary, and book it from start to finish.
The everyday servicing gets handled on its own, and every action stays inside your rules.
A large language model reads what the traveler means, keeps track of the conversation, and replies naturally in their language.
A supervisor agent works out the steps, keeps track of where the booking stands, and decides which actions and extras actually fit the moment.
Model-Context-Protocol connectors carry out the real work securely against your PSS and GDS, hotels and payments.
AfterBook sends each task to whichever frontier model handles it best and switches over on its own if one has a problem. That keeps quality, cost and reliability in your hands as the model landscape keeps shifting.
AfterBook sits between your traveler channels and your systems of record — reading requests and writing changes through your existing APIs, never replacing them.
Connects to PSS, GDS, OMS, CRM and loyalty systems via APIs and event streams.
Natural-language understanding, intent classification, entity extraction and policy reasoning.
Executes modifications through supplier APIs, payment gateways and notifications.
Human dashboard for review, approval and exception handling — with full context.
Immutable logging, encryption, RBAC and automated reporting.
A branded interface to manage bookings without calling support — on web, mobile, or embedded in your app, with the same AI engine behind every interaction.
Edge cases and policy exceptions escalate to a dashboard that carries the whole conversation, the AI’s reasoning, the booking, and a suggested resolution.
No rip-and-replace. AfterBook connects through your existing systems and stays out of the system of record — your data stays the source of truth.
Amadeus Altéa, SabreSonic, Navitaire
Amadeus, Travelport, Sabre
Stripe, Adyen, PayPal, airline merchant systems
WhatsApp Business API, Twilio, Sendbird, Intercom
Salesforce, HubSpot, Zendesk, Freshdesk
Custom programs, Points.com, Ascenda
Mixpanel, Amplitude, Google Analytics, Snowplow
REST APIs & webhooks, iOS / Android / React / Vue SDKs, Docker, AWS / Azure / GCP
Your logo, colors, domain, currency and tone of voice. Travelers see you, not us.
Works with NDC, Amadeus EDIFACT and your agency or TMC mid-office, with nothing to rip out.
Tenants kept apart, payments verified, personal data redacted, and a full audit trail behind it all.
Run several brands or markets from one platform, with each one’s data kept separate.
Pick a payment provider per market, with a single checkout for the whole cart.
A guided setup walks you through branding, suppliers and go-live in weeks rather than quarters.
Most chatbots only close tickets. AfterBook also sells, whether that’s an upgrade, an ancillary or a hotel, without leaving the conversation.
Genuine NDC and Amadeus servicing, from reshop and exchange to EMD and e-ticket. It’s not a scripted FAQ bot pretending to help.
Your brand, your currency, your channels and your suppliers, across multiple markets from day one, with your data kept to itself.
One platform across three horizons: what's in production now, what's rolling out, and what's coming next. It's the same white-label engine throughout, earning a little more per traveler each quarter.
Shipped and running in production today.
In build and reaching customers now.
Where the platform is headed next.
See AfterBook running on your own bookings, handling real requests and finding revenue in the same conversation.
We'd rather earn your confidence with a live demo on your systems than borrow it with claims we haven't proven yet. Book a walkthrough, or send a note.